Please select a question on the left
How can you charge half of what my current firm charges me?
Quite simply, we have cut back on our overheads and invested in technology to help us move your transaction through quickly, saving you time and money.
Because I'm not paying as much, do I get a reduced service?
Absolutely not. We pride ourselves on our customer service and our teams of expert Solicitors are given the time to ensure your matter receives the attention it deserves - our reputation supports this.
More importantly, Home Solicitors are in the process of becoming LEXCEL certified, guaranteeing you the very highest standard of work.
What I.D. do I need to send you?
We require your passport/photo driving licence and two utility bills to be photocopied and sent to us. We check your identity online which allows us to comply with money laundering regulations.
What about additional costs?
We always aim to give you a quote you can rely on. Occasionally, circumstances may arise where additional expenditure needs to be made. This will not be our fees as we would not charge you any more unless you asked us specifically to do additional work. Additional costs could possibly arise if a third party had a charge that required payment (for example, with Leasehold properties, the Landlord or their managing agents may have a charge for registering the change of owner)
What about insurance?
We carry insurance cover of £3million in the event that there is a problem with your transaction. If your transaction is likely to exceed this figure, please bring it to your Solicitors attention at an early stage.
How does your no completion - no fee guarantee work?
Quite simply, if the transaction falls through no fault of your own then we will refund the money you have paid to us back to you in full. (Any payments made to third parties - e.g. HIPs pack cannot for obvious reasons be refunded).
If you choose to end the transaction yourself then we will only charge you a small administrative fee, if work has been done. If it is at the early stages of the transaction then, at our discretion, we will refund your money in full.
How will you update me?
We operate an online case tracking system to monitor your conveyance from start to finish. In addition, we use SMS text messaging to inform you of key milestones. Please give your estate agent the contact details to your online case tracking system as this will help keep the other parties informed of progress.
Can you handle auction properties?
Yes, we offer a low price review of the auction pack before you bid - giving you confidence in your purchase and making the transaction run smoother following your successful bid.
Can you handle 'right to buy' properties?
Our Head of Conveyancing, Darren Rich, is a social housing expert and is a class leader in this field.
How can I speed the process up?
Although our normal service is performed in a timely manner, if you and the other parties need to move particularly quickly, ask about our premium service. In this instance your file would be handled by a senior Solicitor who has a more dedicated caseload of fast-moving transactions. The additional cost of this service is £200.00 so please be sure that the regular service is not suitable for your needs first. We reserve the right not to offer this service when we feel that we could not meet your expectations.
How long does a conveyance take?
A normal conveyancing transaction takes between 6 and 8 weeks. If you choose our premium service, this can be reduced to just 2 weeks - if all parties are on board.
How do I complain?
We don't envisage you will complain which is why we are proud to put these details in our FAQ. In the unlikely event that we have not met your expectations, please contact our complaints manager who will immediately review your file.
Natalie Liddle
Head of Conveyancing
Home Solicitors LLP
117 Chorley Road
Swinton
Manchester
M27 4AA
natalie.liddle
home-solicitors.co.uk
